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SHARON MARK

Unit 79, Fidelis Heights, Bates Trace

Santa Margarita Circular Road, St. Augustine

Telephone contacts: 1-868-682-7507/868-663-4537

Email: sharonjmark@gmail.com

 

 

PROFILE

 

  • A self-motivated professional with over thirty–five (35) years of varied managerial experience.
  • Experience in Credit Portfolio Management, Strategic Human Resources Management, Change Management and General Management.
  • Knowledge of Commercial and Development Banking, Project Management, Human Resource Management, Industrial Relations, Organizational Policy and Procedures and Marketing.
  • Proven track record as a Change Manager, providing consulting services in organizational restructuring and credit portfolio management for several regional development banks, as part of a business advisory team.
  • Solution-oriented, customer-centric, possesses exceptional leadership, communication and co-ordination skills.

 

PROFESSIONAL EXPERIENCE

 

Eastern Credit Union Co-operative Society Limited                                                     June 2014 – June 2016

 

Group Chief Executive Officer/Secretary

 

Main Responsibilities/Achievements:

  • Managed visioning, strategic planning and optimization of resources through the implementation of the strategic initiatives of the Credit Union.
  • Led the Executive Management Team to engender a culture of excellence and commitment to the execution of the strategic and operational plans.
  • Ensured that targets for income, surplus, assets, delinquency and membership were attained or exceeded
  • Devised strategies to ensure that the PEARLS prudential targets were achieved.
  • Ensured that the organization met its statutory compliance function to ensure that all filings, systems and reporting obligations were met.
  • Ensured that enterprise-wide security systems functioned effectively to mitigate risks to employees, members and assets.
  • Liaised with the Board of Directors to inform of major developments and to maintain an optimal governance environment.
  • Acted as Secretary to the Board, and as alternate Compliance Officer dealing with AML/CFT and FATCA matters

 

Port Authority of Trinidad and Tobago (PATT)                                                        January 2013 – May 2014

 

Interim General Manager/Chief Executive Officer

        

Major Responsibilities/Achievements:

  • Improved the restructuring and transformation exercise of the PATT, through the implementation of

the company’s strategic vision, providing operational direction and leadership to members of the PATT,      Governing Unit and CEOs of the three commercial entities – POSINCO, PPOS and TTIT.

  • Provided monthly performance reports and advice/recommendations to the Chairman and the Board on operational issues.
  • Led the team of CEOs to review and revise the Tariffs for the individual companies as a revenue growth initiative.
  • Led the annual recurrent and capital budget development exercise, including drafting relevant Cabinet notes for the Public Sector Investment Programme in support of PATT’s strategic business objectives.
  • Maintained strategic networking relationships with external stakeholders, including permanent secretaries, government agencies, shipping lines and agents, interest groups and regulatory bodies.
  • Promoted a culture of service excellence.
  • Managed and mitigated potential industrial relations situations to avert frequent work stoppages.

 

Transition Manager

 

Major Responsibilities/Achievements:

  • Project Manager in a Project Management Office (PMO) established to manage all aspects of the restructuring and transformation of the Port into three (3) commercial entities.
  • Executive Member and Recording Secretary of the Transition and Implementation Sub-Committee of the Board to guide the transformation process.
  • Member of the Ferry Service Sub-committee of the Board handling strategic issues of the Inter-Island Ferry Service, including fleet renewal and promotion of a customer service culture.
  • Acted as in-house consultant to the Board and Chief Executive Officer.
  • Co-facilitated the Strategic Planning Exercise – 2004 and facilitated the Strategic Planning Exercise – 2012-2016, including drafting the Strategic Plan – 2012-2016.

 

National Entrepreneurship Development Company                                                                      2002 – 2003

 

Executive Manager Human Resources and Administration

 

Major Responsibilities/Achievements:

  • Provided tangible support to the Chief Executive Officer at start- up of the company.
  • Recruited and coached line managers in areas of responsibility.
  • Crafted and implemented Human Resources, Administrative, Accounting and Debt Collection Policies and Procedures.
  • Acted as Recording Secretary to the Board of Directors and the Human Resource Sub-Committee.

 

Ruthven Jack & Associates                                                                                                                  1999 – 2000

 

Consultant

 

Major Responsibilities/Achievements:

  • Provided effective consultancy services in the field of Financial Management and Human Resources Management to clients, writing proposals, handbooks and facilitated training in Personal Financial Planning.

 

Republic Bank Limited (formerly Bank of Commerce Trinidad & Tobago Limited)             1969 – 1998

 

Held several line and leadership positions in the personal and commercial banking arena over a twenty-nine (29) year period, including Personnel Manager, Branch Manager, Personal Lending Manager and Manager-Credit with achievements in these positions noted below.

 

Manager Credit                                                                                                                                      

  • Managed the growth of a mixed loan portfolio comprised of both commercial and retail loans of approximately $45m and $25m respectively, and maintaining an average delinquency ratio of 3% of portfolio.

Personal Lending Manager – East/Central Cluster                                                                         

  • Managed a mixed loan portfolio of consumer and commercial loans.
  • Co-ordinated personal lending activities of four (4) branches in the network.

Branch Manager             

  • Held general responsibilities for all aspects of branch management, including managing a mixed portfolio of corporate and personal loans of approximately $30m.
  • Led a team of thirty (30) persons in the provision of a wide range of retail services.

Personnel Manager

  • Managed all aspects of the human resource function, including training, personnel development and career counseling for the complement of six hundred (600) employees.
  • Acted as personnel assistant and in-house consultant to the Chief Executive Officer in industrial relations matters.

 

MCT & Associates Limited                                                                                                                 2000 – 2012

 

Management Consultant (Part-time)

 

Major Responsibilities/Achievements:

  • Provided consultancy services in the field of Credit Portfolio Management and Strategic Human Resource Management as part of a business advisory team to several financial firms in the Caribbean.
  • Drafted and enhanced Credit Policy and Procedures Manuals based on best practices in banking for the New Development Bank of St. Vincent and the Grenadines; the Development Bank of the Virgin Islands and the Development Bank of Antigua and Barbuda and problem loan management for the  Bahamas Development Bank.

 

EDUCATION AND TRAINING

 

Professional Qualifications

             

2003     Project Management Professional (PMP) Accreditation

Project Management Institute, USA (2004-2007)

 

1994      Diploma: Associate of the Institute of Commercial Bankers (AICB)

 

1979      Bachelor of Arts Degree: Social Sciences and Mathematics

              University of the West Indies, St. Augustine, Trinidad

 

Key Managerial Training

 

2015      Introduction to Credit Union Organization and Management

 

2014      Accredited CRMC Training in Conflict Resolution/ Mediation and Negotiation

Conflict Resolution and Mediation Centre of Trinidad and Tobago

 

2013      Mediation Training

              Conflict Resolution and Mediation Centre of Trinidad and Tobago

 

2012      Certificate of Proficiency in Project Management

              Open Campus   UWI, St. Augustine

 

2011      Computer Literacy Certificate in Microsoft Office Suite

              Open Campus UWI, St. Augustine

 

1997      Advanced Certificate   in Marketing

School of Continuing Studies, UWI, St. Augustine

 

1993      Certificate in Speech Dynamics

              School of Continuing Studies, UWI, St. Augustine

 

OTHER

 

2011       Managed the Production of Video – “Money Management for Families”- for Conec    Marketing and Financial Services Company Limited

 

2015     Member of Credit Union Executives Society (CUES)

 

REFERENCES